Groundcontrol_website-39.original

Groundcontrol Aviation Support

Passenger Flight Supervision

GroundControl provides a day-to-day passenger flight supervision service. We monitor the turnaround procedure, arbitrate on any issue that may arrive. We make sure that we keep an overview on the complete operation, enabling us to make the correct decisions. We make sure that all service providers deliver up to the agreed standard and motivate all staff involved to give the passengers a great experience. Safety and on-time performance are of course key factors, but we make sure they go hand in hand with passenger convenience and the airlines commercial interest. Below is a short overview of aspects that are monitored every single flight, we never compromise on service level, passenger well-being and safety.

Passenger Handling:

  • Check in counters, transfer counters and gate locations are clean, presentable and properly staffed
  • Airline logo is correctly displayed
  • Flight briefing per flight
  • Ensure correct handling of transferring passengers and baggage
  • Make sure a thorough passport / visa check is done
  • Proper handling of PRM’s / UM / YPTA / MAAS / DEPU / DEPA / INAD’s / VIP / PETC, etc
  • Liase with local authoroties
  • Correct sending of messages (PSM, etc)

Baggage Handling:

  • Ensure proper and timely handling of inbound, outbound and transferring baggage
  • Active approach on excess baggage collection, bioth local and transferring passengers
  • Ensure handling agent performs correct baggage reconcillitaion process
  • Correct handling of any special baggage (Weapons, AVIH, Walking aids, etc)
  • Pro-active approach on any AHL’s / DPR’s / OHD’s raised

Cargo- and Mail Handling:

  • Collect and retains copies of inbound cargo- or mail documents
  • Ensure all documentation for outbound cargo / mail is correct and retain copies in flight file
  • Make sure that notoc is correct, completed and signed by all parties and retain copies in flight file

Operational Handling:

  • Check all operational messages for the inbound flight, check parking/gate position
  • Double check transferring passengers connections
  • Correctness of offload and onload instructions
  • Correct data in system (seatmap, registration, etc)
  • Ensure all operational messages are send correctly and within the agreed timeframe
  • Double check on loadsheet data
  • Pro-active approach on slot- or flightplan issues

Ramp Handling:

  • Ensure that sufficient ramp staff and equipment are available for handling
  • Ensure all safety and security standards are met
  • Make sure that ramp staff communicates well
  • Make sure that ramp staff is timely aware of any special items, HEA’s, Gate Delivery, etc
  • Timely performance of all tasks

And of course if any disturbance in the normal operation we take full control over the situation, we make sure that there is strong and clear communication between all parties in case of a delay, tecnical issue or any other irregularity that may occur. We make sure that passengers are informed and updated about the situation, and that their well-being is looked after. Of course keeping the interest of the airline in mind and protecting its outlook at all times.

After the departure of the aircraft we complete, send and retain a complete flight file and report. We take any corrective measures when and where needed. A pro-active approach is the key.